Support at Home Program
GOVERNMENT FUNDED SUPPORT AT HOME PROGRAM
Support at Home Program (SaHP)
The Support at Home Program is a new national aged care system, designed to make it easier for older Australians to stay safe, comfortable, and independent at home.
It combines a wide range of services, equipment, and home modifications into one simple system that is tailored to your unique needs.
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At Infinity Home Care, our team is here to guide you through the changes, explain how the new program works, and help you get the most from your funding.
KEY FEATURES OF THE PROGRAM
The Support at Home Program focuses on clarity, flexibility, and better access to care.
​​​Eight levels of support, ranging from low everyday support to high clinical needs.
Quarterly budgets instead of annual budgets, giving you quicker adjustments if your needs change.
​​​Dedicated funding for equipment and home modifications, separate from your care budget.
Reduced rollover of unspent funds to ensure funding is used effectively.
Short-term funding options for restorative and end-of-life care.
Pricing caps (starting July 2026) to ensure fair and transparent pricing across all providers.
10% Care Management fee, which supports ongoing care planning, check-ins, and guidance.
TYPES OF SERVICES AT INFINITY HOME CARE
Independence & Everyday Living
DOMESTIC
Washing
Cleaning
Meal preparation
TRANSPORT
Shopping
Appointments
Social functions etc
PERSONAL CARE
Showering
Dressing
Grooming etc
HOME & GARDEN
Maintenance
Spring Cleaning
Odd jobs etc
HOME SAFETY
Shower rails
Hazzard removal
Non slip surfaces
Clinical Supports
NURSING
DEMENTIA CARE
PALLIATIVE CARE
POST HOSPITAL CARE
PARTNERING ALLIED HEALTH PROFESSIONALS
*physiotherapy
*occupational therapy
*speech therapy
*counsellor
ASSISTIVE TECHNOLOGY & HOME MODIFICATIONS (AT-HM)
Support at Home includes a dedicated pool of funding for essential equipment and modifications to keep you safe and independent.
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Eligibility
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Available to all participants based on assessed needs.
How It Works
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You must use any unspent Support at Home funds first.
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Funding amounts:
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Assistive Technology: Up to $15,000, with flexibility to go higher if needed.
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Home Modifications: Up to $15,000, no flexible limit.
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Includes OT assessments and wrap around support.
This helps you access important safety equipment without needing to save up over time.
SHORT-TERM CARE PATHWAYS
These pathways provide extra support during times of greater need.
Restorative Care
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Helps you regain strength and independence after illness, injury, or hospital stays.
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Provides targeted allied health support.
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Available for up to 12 weeks, with a 4-week extension if required.
End-of-Life Care
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Supports people with a life expectancy of around three months or less.
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Helps you remain at home for as long as possible.
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Offers up to $25,000 in additional funding and services for up to 16 weeks.
ANNUAL PACKAGE CLASSIFICATIONS
There are eight different support levels, with funding from around $11,000 to $78,000 per year.
LEVEL 1 PACKAGE (ANNUALLY)
$10,732.04 AUD
(Maximum subsidy available)
LEVEL 2 PACKAGE (ANNUALLY)
$16,035.64 AUD
(Maximum subsidy available)
LEVEL 3 PACKAGE (ANNUALLY)
$21,966.70 AUD
(Maximum subsidy available)
LEVEL 4 PACKAGE (ANNUALLY)
$29,696.28 AUD
(Maximum subsidy available)
LEVEL 5 PACKAGE (ANNUALLY)
$39,697.61 AUD
(Maximum subsidy available)
LEVEL 6 PACKAGE (ANNUALLY)
$48,113.74 AUD
(Maximum subsidy available)
LEVEL 7 PACKAGE (ANNUALLY)
$58,147.50 AUD
(Maximum subsidy available)
LEVEL 8 PACKAGE (ANNUALLY)
$78,106.04 AUD
(Maximum subsidy available)
Your level is determined by an assessment from the Aged Care Assessment Team (ACAT) using the new Integrated Assessment Tool.
PARTICIPANT CONTRIBUTIONS
Depending on your income and the type of service, you may be asked to contribute a portion of the cost.
All contributions count toward a $130,000 lifetime cap, which also applies if you move into residential care.
Contribution Rates
Participant Type
Full Pensioner
Part Pensioner/CSHC Holder
Self-Funded / Non-CSHC
Clinical
0%
0%
0%
Independence
5%
5-50%
50%
Everyday Living
17.5%
17.5-80%
80%
CAPPED CARE MANAGEMENT
Care Management is an important part of your package and ensures you receive the right support at the right time. Your 10% Care Management fee includes:
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Developing and reviewing your personalised care plan
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Regular check-ins to monitor your wellbeing
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Advice, education, and support for you and your family
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Clinical oversight and help adjusting your services as your needs change
This ensures you always have expert guidance throughout your care journey.
UNSPENT FUNDS
If You Already Have a Home Care Package:
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All your unspent funds will transfer across to the new program.
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You can still use these funds for extra services, equipment, or home modifications.
Under Support at Home:
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Each quarter you can carry over up to $1,000 or 10% of your quarterly budget, whichever is higher.
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This cap applies only to funds accumulated after joining Support at Home.
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Existing Home Care Package unspent funds are not affected.
FUNDED SUPPORT AT HOME PACKAGES
Care Services
WEEKDAYS
$ AUD
$69.57 per 30 minutes
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$121.00 per hour
7am - 7pm
SATURDAYS
$ AUD
$80.00 per 30 minutes
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$139.00 per hour
7am - 7pm
SUNDAYS
$ AUD
$92.00 per 30 minutes
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$145.20 per hour
7am - 7pm
PUBLIC HOLIDAYS
$ AUD
$105.80 per 30 minutes
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$163.35 per hour
7am - 7pm
Domestic Services
Nursing Services
WEEKDAYS
$ AUD
​$95.00 per hour
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Talk to us about how our cleaners can support you with daily domestic tasks in your home.
7am - 7pm
WEEKDAYS
$ AUD
$186.00 per hour
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Note: Nursing Services not scheduled over weekends or public holidays. Private bookings can be arranged.
weekends by negotiation
Other Fees
CARE MANAGEMENT FEE
$ AUD
Coordination of assessments, care planning, reviews, referrals, scheduling and 24hr point of contact.
CO-CONTRIBUTION FEE
$ AUD
Assessed by Centrelink for full & part Pensioners & self-funded retirees. This is to be paid by the client when an invoice is issued.
